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Marketing and CommunityFull role brief

Senior Community Manager (Crypto/Web3)

Build the community layer around MakePay's crypto payment network.

This role owns community strategy for crypto-native merchants, partners, builders, and payment enthusiasts. You will create thoughtful community programming that educates the market, supports launches, and turns conversations into stronger product and go-to-market signals.

Why this role matters

  • Grow a credible MakePay community across crypto, Web3, merchant, partner, and developer audiences.
  • Improve education around crypto payments, checkout, settlement, stablecoins, and merchant adoption.
  • Create a cleaner feedback loop between community discussions, product needs, support themes, and marketing campaigns.

What you will own

  • Plan community content, partner spaces, events, AMAs, moderation practices, and merchant education programs.
  • Manage day-to-day engagement across community channels while keeping tone constructive, accurate, and brand-safe.
  • Coordinate with marketing, support, product, sales, and partnerships on launches, feedback, and community-led opportunities.

What you bring

  • Community management experience in crypto, Web3, fintech, developer tools, payments, SaaS, or another high-trust category.
  • Strong understanding of online community dynamics, moderation, event programming, and audience education.
  • Clear communication style with the judgment to handle public questions, criticism, misinformation, and sensitive topics.

Nice to have

  • Experience running X Spaces, Telegram, Discord, LinkedIn groups, webinars, meetups, or partner community events.
  • Knowledge of wallets, stablecoins, merchant payment flows, Web3 builders, or crypto compliance basics.
  • Ability to turn community insights into useful campaign, support, or product recommendations.

First 90 days

  • Audit current community touchpoints and define where MakePay should show up with the most credibility.
  • Launch a community programming calendar tied to education, merchant stories, product updates, and partner moments.
  • Create a feedback reporting habit that turns community signal into action for product, support, and marketing.

How we work

Clear ownership, close product feedback, and direct merchant impact.

You will work with marketing, partnerships, support, product, and founders to make community a serious channel, not noise.

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