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Operations, Finance, Product, and PeopleFull role brief
Chief Operating Officer (COO)
Create the operating cadence that lets MakePay scale without losing focus.
This executive role owns the company operating system across planning, cross-functional execution, finance rhythms, hiring systems, reporting, and internal accountability. You will help founders turn strategic ambition into a practical rhythm the whole team can execute.
Why this role matters
- Improve company-wide focus, accountability, and execution quality across product, commercial, operations, and finance.
- Create scalable operating systems for planning, reporting, hiring, vendor management, and leadership decision-making.
- Reduce founder bottlenecks by making priorities, owners, risks, and operating metrics visible.
What you will own
- Lead operating cadence, leadership meetings, execution reviews, KPI reporting, and cross-functional planning.
- Oversee finance operations, people systems, vendor coordination, internal processes, and scaling priorities.
- Partner with founders and functional leaders to turn strategy into owners, timelines, metrics, and follow-through.
What you bring
- Senior operations, COO, chief of staff, general management, or scaling leadership experience in fintech, SaaS, payments, crypto, or technology.
- Strong financial, operational, and organizational judgment with comfort working close to founders.
- Proven ability to create structure without slowing down fast-moving teams.
Nice to have
- Experience scaling a regulated fintech, payment company, crypto business, or international SaaS organization.
- Background across Dubai, UAE, GCC, or global operating environments with distributed teams.
- Comfort with hiring plans, board-style reporting, vendor negotiation, finance rhythms, and company OKRs.
First 90 days
- Audit current operating cadence, decision points, reporting, hiring priorities, and cross-functional bottlenecks.
- Create the first company operating dashboard and leadership rhythm with clear owners and follow-up.
- Resolve one major execution bottleneck affecting product launch, revenue, hiring, or customer operations.
How we work
Clear ownership, close product feedback, and direct merchant impact.
You will work directly with founders and functional leaders across product, engineering, sales, marketing, finance, people, and support.